Frequently Asked Questions
Your guide to shopping the latest in tech at High Five.
What kind of warranty comes with my electronic devices?
All electronics purchased from High Five include a standard 12-month manufacturer warranty. We also offer optional extended protection plans for accidental damage at checkout.
How long does shipping take for high-value items?
We prioritize safety and speed. Standard shipping typically takes 3-5 business days, while express shipping arrives in 1-2 business days. All orders over $500 require a signature upon delivery.
Can I return a product if I have already opened the box?
Yes, we accept returns within 30 days of purchase even if the box is opened, provided the item is in original condition with all accessories. A small restocking fee may apply to certain high-end components.
Does High Five offer technical support for setup?
Absolutely! Every purchase includes 30 days of complimentary remote technical support. You can reach our tech experts via live chat or email to help with installation and troubleshooting.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. For larger tech upgrades, we also offer flexible financing options through Affirm and Klarna.
Are the products sold on High Five brand new?
Yes, we only sell 100% authentic, brand-new products in their original factory packaging. We do not sell refurbished or used electronics unless explicitly stated in a dedicated 'Outlet' section.